{"xsrfToken":"6d3d4966-5c04-4417-b44c-f2662f155d3c_70290519f16d05b99487c93c3a0afdca2a3ce871_lout","branding":{"id":"2","key":"ssd","name":"Sisitech Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#096b82","headerLinkHoverBGColor":"#096b82","headerBadgeColor":"#096b82"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6dc9c216-83ab-4984-85c5-82f0b29d7441/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYTg2MTdiZi03MmFmLTQ5NTgtOWViYy0wMTk3MDFkYjlmOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkYzljMjE2LTgzYWItNDk4NC04NWM1LTgyZjBiMjlkNzQ0MSI6WyJyZWFkIl19LCJleHAiOjE2ODU4NTExNjQsIm5iZiI6MTY4NTg1MDU2NH0.7n_5l64Y3R9evxhppug9O7-rO9MrxlVW7nWH-wNNziU&client=2a8617bf-72af-4958-9ebc-019701db9f8f&mode=fit","logoId":"6dc9c216-83ab-4984-85c5-82f0b29d7441","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"ssd","projectId":10027,"serviceDeskId":2,"name":"Sisitech Service Desk","description":"<p>Welcome! You can raise a Sisitech Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10472,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"26","name":"General Inquiries","descriptionHtml":"","callToAction":"General Inquiries","introHtml":"<p>Get assistance for general inquiries</p>","icon":10491,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"9","name":"Get IT Support","descriptionHtml":"","callToAction":"Get IT Support","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10507,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[3],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7,6,3],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10494,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[3],"key":""},{"id":"18","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10479,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[7],"key":""},{"id":"28","name":"Software Development Mentorship","descriptionHtml":"","callToAction":"Software Development Mentorship","introHtml":"<p>One on one mentorship on software development</p>","icon":10491,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[8],"key":""},{"id":"25","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10503,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[7],"key":""},{"id":"24","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10510,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[6],"key":""},{"id":"16","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10470,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10474,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"22","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"15","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10499,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10504,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"19","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10475,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10506,"iconUrl":"https://sisitech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"One on Mentorship on Software Development"},{"id":3,"name":"Common Requests"},{"id":7,"name":"Applications"},{"id":6,"name":"Servers and Infrastructure"}],"orderMapping":{"8":[28],"3":[26,9,14,23,10],"6":[24,23],"4":[16,9,18,19,22],"5":[10,12,11,13,14,15],"7":[18,23,25]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sisitech","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6d3d4966-5c04-4417-b44c-f2662f155d3c_70290519f16d05b99487c93c3a0afdca2a3ce871_lout","baseUrl":"https://sisitech.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2a8617bf-72af-4958-9ebc-019701db9f8f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}